Why Automated Tour Booking is beneficial to
Reduce no-shows with SMS and email reminders and rescheduling options.
Save time and resources by automating the tour booking & followup process.
Increase tour bookings by giving parents control over when they schedule a tour.
Automated Tour Booking - What's all the hype about?
As parents, we are doing more in less time, but that also means we expect more, especially from services we pay for, like childcare. When parents are shortlisting childcare, forcing them to fill out an online form without knowing when a response will be forthcoming is, well, only a tad better than sending a carrier pigeon 🐦.
Now, if the centre down the street lets them book via SMS on a random Sunday night at 9 pm while binge-watching Below Deck, guess who wins? [hint – it’s not you]
Set an impressive initial impression with Airchild’s online tour booking & smart follow-up system. Sure it’s a joy to use but the magic happens with the smart follow-up sequences that keep parents in the loop right up until they walk through your door.
Your team will also love the visual workflow so they can see what stage each family is in, plus the near-instant feedback parents leave once the tour is complete can be a game changer. It is fun to play guessing games, but not when $20,000 of enrolments are at stake.
Make parents' lives easier by taking the hassle out of booking childcare tours
Let parents easily schedule tours straight from your website
Looking for a convenient way to schedule tours?
Airchild’s mobile-friendly tour booking calendar can be embedded anywhere on your website, making it easy for parents to find and book a tour. Plus, our simple booking process makes it easy for parents to schedule a tour without having to call or email you.
Automated tour and confirmation reminders
See all bookings by stage in one fearless glance.
Airchild automatically syncs your Google and Outlook calendars, so you never have to worry about missed tour schedules again. Your team can be notified via the mobile app, and our easy-to-use platform makes it simple for you to manage your availability and bookings.
Save time on paperwork and chasing down information
SMS BOOKING CONFIRMATION
SMS Bookings for parents on-the-go
Parents everywhere will love our new SMS booking system. With Airchild, families can easily make bookings and get up-to-the-minute confirmations via SMS – making it more convenient for everyone. We’re the perfect choice for busy centres that want to deliver a first-class experience for families.
VIRTUAL TOUR BOOKINGS
Can't make it? We'll bring the centre tour to you.
Sometimes life gets in the way and families just can’t make it in person and that’s ok. Airchild will bring the centre to them!
You can seamlessly connect with families and deliver a memorable virtual tour with our new virtual tour bookings integrated with Zoom and Google Meet.
Welcome all new leads auto-magically
Use smart automations to provide a warm welcome to every lead that arrives at your website and immediately start building trust without having to lift a finger.
E.g. It’s 8pm, the kids are in bed and Jane responds to your Facebook Ad. A few minutes later she has a voicemail from your Centre Director thanking her for her inquiry and letting her know the next steps. She feels connected to this centre already .
Ready to go, copywritten nurture campaigns parents will love
Let’s face it, most childcare centres have one ho-hum autoresponder and then…crickets 🦗
Not on our watch! Quickly tweak our professionally written nurture sequences to ensure that every lead experiences a consistent stream of engaging content. Keep your brand front of mind through the parents’ decision-making process.
Work smarter, not harder
Streamline all of your childcare leads with an intelligent Lead Management System. It’s designed to keep your team on the same page and families engaged with personalised nurture sequences that fit their time frames.
Stay organised and on top of your game while automating the parent enquiry to child enrolment journey, so that no parent is left behind.
What do Childcare Owners say about Airchild
Our customers love what we do
Read what Airchild means to other Childcare Businesses like yours.
Frequently Asked Questions
Is it possible to notify multiple people when a tour is booked?
Whenever a parent books a tour, only one user will receive an internal notification. However, Airchild's flexible workflows allow you to add internal notifications to multiple recipients or push app notifications as desired.
How can Airchild help increase show rates of parents during centre tours?
As soon as parents book their tours, we send automated notifications and reminders so they feel taken care of. We'll let families know you're thinking of them, and this will encourage them to show up. The only thing you have to do is deliver a memorable tour!
How do we increase conversion rate of centre tours to enrolments?
An occupancy rate of 100% and a waitlist are the dreams of every centre. However, unless you have little to no competition, keeping families' attention while they decide, which can take weeks or months, without a nurture process in place is relying on luck. Unfortunately, the majority of centres have minimal ongoing communication with new families that don't immediately enrol after a tour, and simply rely on a follow-up call or a few emails.
Meanwhile, the smart centres running Airchild go about their days quietly knowing that every family who has been for a tour will receive an interactive follow-up survey that segments them into different groups depending on their situation, and engages ongoing personalised nurturing to leave no parent behind. When you consider how much it costs to get a parent through the door and take a tour (e.g. $200-$500+), you won't want to take any chances!
Do we need to have a dedicated centre staff to handle our centre tour calendar?
The Airchild Booking Calendar lets you set and forget your centre bookings. Families can book tours via your website, chat or SMS by engaging with Miss Luna, Airchild's smart AI bot. Reminders will be automatically sent via email and SMS.
To trigger automation, some process steps still require human intervention, such as updating the appointment status to Attended or No Show, which can all be done using the desktop or mobile app. In general, expect to save a lot of time while providing far superior service to parents.