You and I both know the old saying: “You can’t manage what you don’t measure.” But let’s get real for a second – what happens when you measure everything?
See, that’s where most childcare centres in Australia are falling short. They’re not collecting enough data to spot the goldmine of opportunities just waiting to be discovered.
But for those childcare centre trailblazers who are all about accurate reporting (think communication channels and whatnot), they’re facing a whole new challenge.
It’s like the universe is saying, “Oh, you think you’re so smart? Well, can you manage what you measure?”
Let me tell you a story about one of our clients – a case study, if you will.
This client had three successful centres, a hard-working team, and big dreams. They knew there was more they could do to exceed family expectations, boost profitability, and take some pressure off their staff.
Enter Airchild. After seeing the demo, they were sold.
Four weeks later, all three centres had complete transparency on their communication performance which they never had before.
That’s great right? Well, not quite.
With the increased transparency comes with new challenges and responsibilities.
The stats were eye-opening: over 40% of calls were missed or unanswered, some parents were not being followed up at all, and tasks were being dropped left right and centre. Unfortunately, it wasn’t as simple as rallying the troops – they were at max capacity.
So what now?
The owners knew they needed help, and fast.
And here’s where the magic happened.
Airchild’s operational support team stepped in and started providing assistance behind the scenes.
They systematically went through the opportunities in the pipeline, reviewing all outstanding messages, phone calls, and enquiries from parents, actively reaching out to parents to answer their queries, scheduling tours, putting them on the waitlist, reviewing any missed actions and ticking off any outstanding tasks:
Each centre’s director got their own personal assistant to handle anything they couldn’t get to.
The result?
Happier staff, happier families, and ultimately increased occupancies:
To take this to the next level, Airchild’s dedicated Ops team has been providing the centre directors with a hand-written email summarising the previous day’s actions, to provide centres with confidence and full transparency in terms of what they are doing.
One month in, the owner had this to say:
Now, you might be thinking, “Sure, that’s great for them, but is this kind of service just for folks on the Airchild platform?”
Here’s the deal: if your centre’s story sounds a lot like our client’s, I’ve got some good news for you.
Reach out to us, and let’s talk. Chances are, we can help you out, too.
And here’s the cherry on top: you can get daily operational support from our experienced childcare operational team members for an incredibly affordable price.
We’re talking as low as $175 per week (incl GST). That’s a steal, considering the value it brings to your centre. However, this offer will only be available for the first 5 centres so don’t delay (there’s no false scarcity here).
So, are you ready to conquer the challenge of managing what you measure and turn your childcare centre into a thriving success story like our client did? Click here to book a discovery call and take that crucial first step.
Here’s to your success,
Adam
P.S. Remember, an efficient phone system is just a click away. Try one of the features – our automated phone-to-SMS feature demo now: Simply call our demo childcare centre, Voyagers Early Journey, on 0488 883 002 from your mobile. Experience how easy and seamless it is to communicate with the centre using AI and automation to get immediate answers 24/7.
